Stockie Inventory Management Privacy Policy. This page is ready

Last updated: 15 October 2026

Stockie Inventory Management (the "App") is an inventory management app for Shopify stores, built and operated by Plutonian ("we", "us", "our"), a business based in Brisbane, Australia. This policy explains what information the App can access, what we store, how we use it, and the choices you have. It applies to merchants who install the App, to the staff who use it on their behalf, and to visitors to stockie.app and our Shopify App Store listing.

What the App Can Access in Shopify

The App can only access the data its Shopify permissions allow. Shopify lists these permissions when you install the App, you approve them before it is installed, and Shopify blocks the App from anything outside them.

The App does not have access to your customers' personal information. Shopify does not give it your customers' names, email addresses, phone numbers, delivery addresses or payment details, including on orders.

With the permissions you approve, the App reads:

Store information: your store name, domain, contact email address, phone number and address, and store settings such as currency and timezone.
Product and inventory information: products, variants, collections, costs, inventory levels and locations.
Order and fulfillment information: which products sold, in what quantities, when, and from which location, along with order numbers. We use this to calculate sales history, forecasts and reorder suggestions.

Some features, such as updating Shopify inventory when stock is received on a purchase order, need an extra permission. Shopify asks you to approve it before the feature is turned on.

Information You and Your Staff Provide

Staff details: when a staff member opens the App, Shopify provides their name and email address so we can log them in.
Information you enter: suppliers and their contact details, purchase orders, stock adjustments, stocktakes, notification recipients and settings.
Support requests: the messages and files you send to our support team.

Shopify handles all billing for the App, so we never receive your card or bank details.

Information Collected Automatically

Usage information: which features of the App are used, so we can improve it.
Error monitoring: we record technical errors and a sample of App sessions to find and fix bugs. Text and images on screen are masked in these recordings.
Browser storage: the App uses essential browser storage to keep you logged in, and our in-app help widget stores information it needs to run.

The App does not use advertising cookies, tracking pixels or targeted advertising.

How We Use Information

To provide and operate the App for your store.
To respond to support requests.
To contact you about your account, the App and new features. You can unsubscribe from product update emails at any time.
To keep the App secure and to improve it.

We do not sell personal information. We do not share information from your Shopify store with advertising networks or use it to target ads.

Service Providers and Where Data Is Stored

We use trusted service providers to run the App, including providers of cloud hosting, databases, file storage, email delivery, error monitoring and customer support tools. These providers process information only on our behalf and only to provide their service to us.

These providers store and process information in the United States. We choose providers that protect information to a standard consistent with the Australian Privacy Principles.

When we disclose personal information to service providers overseas, we remain responsible under the Privacy Act for how they handle it.

If you connect the App to Slack, notifications are sent to your Slack workspace.

A list of our service providers is available on request by emailing support@plutonian.io.

We may also disclose information where the law requires it, for example in response to a subpoena, search warrant or other lawful request, or to protect our rights.

Security

Information is encrypted in transit and at rest. Access to production systems is limited to the people who need it to run and support the App.

Data Retention and Deletion

We keep your store's information while the App is installed.

When you uninstall the App, we delete your products, inventory levels, forecasts, suppliers, notification settings and recipients, staff login details and email subscriptions.

We keep your purchase orders, receipts, stock adjustments, stocktakes and transfer records, along with your store details, for a limited time after you uninstall, so your history is still there if you reinstall. After that, they are deleted. You can ask us to delete them sooner by emailing support@plutonian.io.

Our Website and App Store Listing

We use Google Ads on stockie.app and Google Analytics on our Shopify App Store listing to understand how people find Stockie and how our ads perform. These tools use cookies on those pages only and do not have access to the App or to your store's data.

You can control this tracking in a few ways:

On the App Store listing, Shopify asks for your consent before loading Google Analytics, and you can change your choice in Shopify's cookie settings on that site.
On stockie.app, you can block or delete cookies in your browser settings.
To stop Google Analytics on every website, install the Google Analytics opt-out add-on.

Turning off personalised ads is a separate choice, made in Google's ad settings. It changes which ads Google shows you, not whether these pages use cookies.

Your Rights

We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth). You can ask to access or correct the personal information we hold about you, or ask us to delete it.

If you are in the European Economic Area or the United Kingdom, you also have these rights under the GDPR:

To access, correct or delete your personal information.
To restrict or object to how we use it, including for direct marketing.
To receive the personal information you gave us in a commonly used, machine-readable format, or have it sent to another provider.
To withdraw your consent at any time where we rely on it, such as for cookies on the App Store listing. This does not affect anything we did with your consent before you withdrew it.

We process your information to provide the App you have installed, for the legitimate business purposes described above, and with your consent where we ask for it.

To make a request, email support@plutonian.io. To protect your information, we may need to confirm your identity first, for example by asking you to write from the email address linked to your store or staff account. If someone makes a request on your behalf, we may ask for proof that they are authorised. We will respond within 30 days.

If you have a privacy complaint, please contact us first and we will work to resolve it. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner, the UK Information Commissioner's Office, or your local data protection authority in the EEA.

Updates to This Policy

We may update this policy to reflect changes to the App, our practices or the law. The date at the top of this page shows when it was last updated. If we make a material change, we will email the contact address of each store that has the App installed before the change takes effect.

Contact Us

For questions about this policy or our privacy practices, or to make a request or complaint, email us at support@plutonian.io.